Automate IT Support, Device Exchange and Employee Self-Service
An intelligent support kiosk and smart locker system for 24/7 device collection, returns, new-starter kits and workplace IT assistance.
The ERGO AI Workplace Support Hub connects an AI support assistant, secure smart lockers and automated device workflows in one self-service system. Employees can request help, collect a device, return faulty equipment or receive a preconfigured starter kit without waiting for a manual handover.
Transform the Employee IT Support Experience
Combine conversational assistance with secure device storage and automated support workflows to reduce downtime and improve access to workplace technology.
AI Support Assistant
Guide users through common issues, requests and support options.
Device Exchange
Collect a replacement and return faulty equipment through one workflow.
New-Starter Kits
Provide preconfigured laptops, accessories and onboarding materials.
Return & Drop-Off
Securely return devices for repair, replacement or end-of-life processing.
Smart Lockers
Control access, charging and secure storage for shared workplace devices.
Real-Time Reporting
Monitor requests, users, assets, transactions and locker availability.
How the AI Workplace Support Hub Works
Request Support
The employee selects a support need or explains the issue to the AI assistant.
Authenticate
The system verifies the user through RFID, PIN, QR or approved credentials.
Trigger Workflow
The correct support, collection, return or replacement workflow is initiated.
Open Locker
The assigned compartment opens for device collection or secure return.
Record & Notify
The transaction is logged and relevant teams receive status information.
Support Employees Without the Queue
- Break/fix device replacement
- Loan laptop or tablet collection
- New employee equipment deployment
- Faulty-device and end-of-life returns
- Accessory and peripheral distribution
- Repair drop-off and later collection
- Request status and workplace information
- Remote or video-assisted support escalation
Built for Modern Workplace Operations
Choose the Right Locker Architecture
Reduce Downtime and Manual IT Work
24/7 Self-Service
Give employees access to support and devices outside service-desk hours.
Faster Resolution
Automate common physical IT handovers and reduce waiting time.
Complete Accountability
Record every user, request, device, locker and transaction.
Ready to Transform Workplace IT Support?
Tell ERGO the support workflows, device types, user groups, locations and integrations you need. The team can recommend a suitable AI kiosk and smart-locker configuration.